“Last week, Salon published a piece by Laura Miller entitled “Bring back shushing librarians,” focusing on some of the findings from our recent report on library services. “[T]here’s a lot to be said for that shushing,” Miller writes, adding, “I’ve long believed that one of the most precious resources libraries offer their patrons is simple quiet.” The piece has sparked a bit of a debate on a couple blogs and in social media about what people want from libraries. So should libraries shush, or not? One of the interesting findings that surfaced throughout our research, whether in our nationally representative phone survey, in-person focus groups, and our online panel of librarians, was that Americans want many things from their libraries. About three-quarters said that they want quiet study spaces available, but a similar number said they want programs and classes for children and teens, for instance — a decidedly un-quiet service!”
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