Tag Archives: e-government

The climbing e-government challenge

“Libraries have been offering government services for many years. We have long provided tax information for both state and federal levels. Libraries also provide applications for student financial aid, the SAT, ACT and the list goes on. It became e-government as information migrated online. New to this array of services online are the many social services and benefits applications that have also migrated online. In some instances some are available online exclusively. Picking up a paper form from the library required no extra skills. Accessing information online requires a skill set other than walking or driving to the library. This has presented a challenge for many; in particular those who are in need of e-government services the most.” (via Direct Dispatch)

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