Another really cool customer service, from Washington State University Libraries.
Press Release – “The pull service means that patrons can now request that books and other items be pulled from the stacks via the library catalog. Patrons then pick up requested volumes from the reserve desk on the first floor. There is no limit to the number of books that can be requested.”
Brent Wagner – “Why are an increasing number of libraries and librarians in the library field jumping on this Barnes & Nobleâ€“like bandwagon? We haven’t the fiscal support to compete with businesses, and why would we want to? We do so much more than dole out information and find DVDs. We manage meeting rooms, conduct tax preparation seminars and ESL classes, help transients, and provide readers’ advisory. Libraries are the fulcrums of communities. In short, the library is more than a business, and patrons are more than mere customers.”