Archive for the 'customers' Category

Article Reach

November 27th, 2007

Another really cool customer service, from Washington State University Libraries.

University of Utah Library Debuts “One Stop Shopping” Service

November 26th, 2007

Press Release - “The pull service means that patrons can now request that books and other items be pulled from the stacks via the library catalog. Patrons then pick up requested volumes from the reserve desk on the first floor. There is no limit to the number of books that can be requested.”
Very cool!

Patrons or Customers?

August 7th, 2007

Brent Wagner - “Why are an increasing number of libraries and librarians in the library field jumping on this Barnes & Noble–like bandwagon? We haven’t the fiscal support to compete with businesses, and why would we want to? We do so much more than dole out information and find DVDs. We manage meeting rooms, conduct [...]