How Employees Shaped Strategy at the New York Public Library

“The New York Public Library is one of the largest public libraries in the world, with 18 million visitors yearly, a budget of nearly $300m, and 93 branches. It serves vastly diverse populations: toddlers and caregivers, new immigrants, lifelong learners, famous novelists, and scholars. Although based in New York City, it serves a global audience of researchers and tourists. Library leaders knew that given the immense changes brought on by digital innovations, as well as shifts in the communities that the communities that the Library served, it would need to evolve. How to transform such a huge, iconic institution, wrapped in history, into a nimble player? How to provide hyper-local services tailored to the diverse needs of its patrons while also upholding a consistent and high standard of service?” (via Harvard Business Review)

2 Responses to “How Employees Shaped Strategy at the New York Public Library”

  1. Tony Cox
    December 25, 2016 at 12:00 pm #

    I grew up in NYC and never realized how large and popular the library system is! It’s nice to hear that it’s taking steps to keep up to date with the transformation to digital media. Whenever I am back “home”, I always try to pay a visit, and have recently taken my son for a grand tour.

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