Online ordering makes library a victim of its success

Chicago Tribune – “When Ruth Lednicer recently placed a hold in the Chicago Public Library system for the cookbook “Fix It and Forget It” at the start of the year, she never guessed the book would take nearly a month to arrive.

Of course, Lednicer had a bit more sympathy for those who processed her book request within the Harold Washington Library because she works there as the director of marketing.

For the rest of the Chicago’s 1.9 million library cardholders, the extended waits for materials they placed on hold at the start of the year were more of a mysterious hassle.”

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