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Where libraries sit in the ebook revolution

Future Book – “Footfall. Always an important measure of success for the public library. How many customers / users step through the front door and into your library. We must, we must improve our visitor figures. For the library service, as a tool for performance management, visitor figures remain Very Important. And then, once we have our visitor, we give them their PIN, so that next time they want to renew their books they can log onto their PC at home and do so without having to come into the library. Or if they want to check the catalogue and reserve an item – armed with their PIN they can do so – without having to come in; to access The Times from three years ago; to check that entry on Who’s Who – all without having to come in.”

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