Are libraries ready for a Premium Line?

February 22nd, 2009

The ‘M’ Word – “Allison Circle blogged about the new initiative Dallas libraries have implemented called the StreetSmart Express. Essentially it is a premium service that allow customers to pay $5 to receive popular DVDs and books without having to wait. Customers who chose not to pay could still reserve the items but might have to wait if the items were checked out. Allison suggests the idea of charging for any service breaks a promise to our customers to provide free service. I think the idea, while needing some tweaking, has some potential. Why not create an entire “Premium Service Line” for our customers? I could envision line actually supporting traditional services.”

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