The “Missing Piece” of the Library Netflix Model

October 12th, 2006

“[W]e do in fact mail ALL HOLDS to patrons. That means books, videos, and music - whatever was requested. Since the 1970’s. And we budget for it, too. This year’s budget (ending in Dec) had $360,000 earmarked for mailing reserve items to patrons, and we’re increasing it in our 2007 budget (US mailing rates went up).

Why in the world do we do this? Because our patrons absolutely love the service. In fact, Gina Millsap, our director, has spoken with patrons who have stated “this is one of the most important” library services and have also said that if we didn’t have this service, they’d “just use Amazon.”” (David Lee King - 10/12/2006)

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