Reddit Eats Own Dog Food

February 22nd, 2006

In a meeting one day, one of our execs exspounded on the “eat your own dog food” theory. Basically, this means to use the tools and services that you develop. So, I help develop services and tools for PubSub, so I should use them (and I do!).

It seems that the folk at Reddit eat their own dog food as well. In a blog post, they talk about two features that they have in place: Subreddit Request and Features Suggest. Users submit their ideas to these sections and then the collective intelligence votes on which items are most useful. The staff at Reddit look at this list and try to act upon the most “reddit” items.

Great customer service. I’d love to see a library initiate something like this on their web site (or even internally for staff ideas).

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