Companies Turn to Knowledge Management to Solve Information Overload
July 21st, 2005Something to read when I have a moment. Key findings include:
+ “Too much information impedes decision–making. Over half (55%) of executives say that IT’s failure to prioritise information is the main barrier to effective decision–making. Consolidating information and providing consistent performance indicators are regarded as the most important step firms can take to improve the speed and quality of decision–making.”
+ “Good customer information remains elusive. Knowledge about customers, their preferences and their behaviour is the overwhelming focus for improving the quality of information in large organisations over the next three years. The focus of CRM initiatives is now shifting from automating processes and collecting data to enabling more sophisticated analysis of customer requirements and buying habits.”
+ “For managers, relevant information is more important than “information anywhere”. When asked where IT needs to improve most to help managers make better decisions, the top two priorities are to make it easier to analyse and drill down into information (40%) and improve the quality of data (31%). Only 12% of executives see ensuring access to information anywhere as a priority for improvement.”
It seems to me that more huge companies should be hiring librarians to help them achieve these goals… (link via Resourceshelf)